Delivery & Returns
FREE Standard Delivery on UK orders over £40 (estimated delivery time: 2-5 days)
Standard delivery £3.99 (estimated delivery time: 2-5 days)
*Mainland only with some postcode restrictions. We are unable to offer these delivery timescales and costs for some mainland and non-mainland locations, incl. Northern Ireland, Scottish Highlands and Islands, Isle of Wight and the Scilly Isles. If you have any queries about these locations, please do get in touch.
Please note, any orders placed over the weekend or a bank holiday, will not be processed until the next working day.
We hope that you will be happy with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. All refunds are subject to inspection, and the condition of the goods will be determined before a refund is made. Once confirmed, the refunded amount may take up to 10 working days to show in your account. Postage will not be refunded.
Sending a Return
Should you wish to cancel your order or return goods that may have arrived damaged, please notify us within seven working days beginning with the day following the day of delivery to you.
Step 1: Please email firstname.lastname@example.org providing your customer order number, the goods which are being returned and the reasons why.
Step 2: Once you have received confirmation from the Bud team, we will provide you with the details of where to return the item(s).
We recommend that you return your items by recorded delivery as we cannot be held responsible for returned goods that do not reach our Returns Department.
Step 3: On receipt of the returned goods we will give you a refund of the amount paid for the goods. This could take up to 30 days although it will be actioned immediately. We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied.
Please note that postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.